Conflict

Conflict 50-X

Learn how you can function and maintain control, when dealing with difficult enraged, rude, impatient, emotional, persistent, toxic or aggressive people.

Conflict, strife and political bullying in the workplace is almost inescapable. Knowing techniques that work for dealing with difficult people and situations is a core competency for anyone in any business today.

When dealing with conflict everyone possesses varying levels of ability, some are competent and skilful while others are inept, ignorant and weak. Some of us have no problem at all dealing with a desperately emotional person that nobody else can tolerate. Many of us have issues working with “mood-hoovers”, those who whinge and are negative to the extent that their sole presence sucks any cheer out of a room. Most of us feel that dealing with aggressive people is the most objectionable and difficult thing to cope with. Many of us are irritated by over-passive or overly unreceptive people who frustrate many of us to absolute distraction. Some people have no tolerance for loudmouths and windbags.

Sometimes we are culprits ourselves because our personal behaviour can on occasion make us objectionable to others!

There are 12 difficult behaviour patterns that characterize people behaving at their worst, behaviour patterns that even normal rational people exhibit when they feel threatened or aggravated. Once you know what the 12 deep-seated triggers that drive people to act or behave in a difficult manner represent, you can then begin to control the triggers and steer the situation back into control and deal successfully with each of them.

Our simple discrete one-page “wheel of strife” toolset will provide an instant reference when you need to know the following:

• Understand People’s Minds: Get into the psychology of why people act the way they do, what they fear, and how they think.
• Master Listening: Use advanced listening skills to truly connect with people, understanding their deepest needs and desires.
• Turn Conflict into Cooperation: Develop essential control skills to transform conflicts into productive collaborations.
• Handle Bullies: Learn how to change the destructive behaviour of a bully effectively.
• Deal with Backstabbers: Strategies to manage backstabbers and sneaky snipers.
• Survive the “Mood-Hoovers”: Stay sane and even motivate those who drain your energy.
• Work with Difficult People: Learn how to work with the most challenging individuals, even those you can’t stand.
• Navigate Authority: Master the art of working with those in power.
• Communicate Effectively: Find the sweet spot between speaking your mind and saying what others need to hear—without risking your job.
• Stand Your Ground: Discover the courage to stand firm, especially when it’s time to move on.
• Face Challenges Head-On: Step up when confronted with unwavering challengers.

Essential Reading